Shipping Policy

Shipping Policy 💕📦

We know waiting for your new court favorites is the hardest part! Every Strawberries & Cream® order is packed with care in New York, and we do our best to get it on its way to you quickly.

SHIPPING AT A GLANCE

🇺🇸 Shipping within the United States
🎀 FREE shipping on orders $40+
📦 $5 flat-rate shipping on orders under $40
⏱️ Processing time: 1–2 business days
🚚 USPS Ground Advantage: estimated 5-7 business days after dispatch
💌 Tracking included with every shipment

WHERE WE SHIP

We currently ship within the United States. All orders are packed and dispatched from New York.

SHIPPING RATES

Orders $40 and over — FREE shipping 🎀
Orders under $40 — $5 flat-rate shipping

Shipping is calculated automatically at checkout. Your qualifying order total is calculated after any discounts have been applied.

HOW QUICKLY WILL MY ORDER SHIP?

We typically process orders within 1–2 business days.

Orders placed on weekends or U.S. public holidays will begin processing on the next business day.

WHEN WILL MY ORDER ARRIVE?

Orders are shipped via USPS Ground Advantage, with estimated delivery typically within 5-7 business days after your order has been dispatched, depending on the destination.

Please keep in mind that delivery estimates are not guaranteed. Weather, carrier delays or especially busy periods may occasionally make your package take a little longer to arrive.

TRACKING YOUR ORDER

As soon as your order is on its way, we’ll email you a tracking number so you can follow its journey to you. 💌

Please allow up to 24 hours for tracking information to begin updating.

LOST, DELAYED OR DAMAGED PACKAGES

Something not looking right? We’re happy to help.

If your tracking hasn’t updated for 7 business days, or your order arrives damaged, please email support@strawberriesandcreamny.com with your order number. We’ll help you figure out what happened and work toward a resolution.

If a package has been marked as delivered by the carrier but you can’t find it, please let us know. While we cannot be responsible for packages confirmed as delivered by the carrier, we’ll do our best to help with the next steps and assist with a carrier claim where possible.

PLEASE DOUBLE-CHECK YOUR ADDRESS

Before placing your order, please take a quick look to make sure your shipping address is complete and correct.

If a package is returned to us because of an incorrect or incomplete address, we’ll contact you to arrange redelivery. The cost of shipping the package again will be the customer’s responsibility.

NEED TO CHANGE OR CANCEL YOUR ORDER?

Plans change—we understand!

If you need to change your shipping address or cancel your order, please email support@strawberriesandcreamny.com as soon as possible.

If your order hasn’t been dispatched yet, we’ll do our best to make the change for you. Once processing or shipping is underway, however, we may not be able to make changes.

INTERNATIONAL ORDERS 🌎

Our website currently ships within the United States only.

If you’re shopping from outside the U.S., selected Strawberries & Cream® products may also be available through our Amazon and Etsy storefronts.

WHOLESALE ORDERS

Wholesale shipping is quoted separately based on the order.

For wholesale enquiries, please email info@strawberriesandcreamny.com.

QUESTIONS? WE’RE HERE 💕

If you have any questions about your order or shipping, email us at support@strawberriesandcreamny.com. We’ll get back to you within 1–2 business days.

Thank you for choosing Strawberries & Cream®. We can’t wait to see what you bring to the court. 🎾🍓