Shipping Policy
Shipping Policy 💕📦
We know waiting for your new court favorites is the hardest part! Every Strawberries & Cream® order is packed with care in New York, and we do our best to get it on its way to you quickly.
SHIPPING AT A GLANCE
🇺🇸 Contiguous U.S.
🎀 FREE shipping on orders $40+
📦 $5 flat-rate shipping on orders under $40
🌴 Alaska, Hawaii, Puerto Rico & U.S. Territories
📦 $8.25 flat-rate shipping on all orders
⏱️ Processing time: 1–2 business days
🚚 USPS Ground Advantage: typically 5–7 business days after shipment within the contiguous U.S.; 7–10 business days for Alaska, Hawaii, Puerto Rico & U.S. territories
💌 Tracking included with every shipment
WHERE WE SHIP
We currently ship throughout the United States, including Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands.
All orders are packed and shipped from New York.
SHIPPING RATES
Contiguous United States
Orders $40 and over — FREE shipping 🎀
Orders under $40 — $5 flat-rate shipping
Alaska, Hawaii, Puerto Rico & U.S. Territories
All orders — $8.25 flat-rate shipping 🌴
Shipping rates are applied automatically at checkout based on your delivery address. The $40 free-shipping minimum is calculated after discounts have been applied.
HOW QUICKLY WILL MY ORDER SHIP?
We typically process orders within 1–2 business days.
Orders placed on weekends or U.S. public holidays will begin processing on the next business day.
WHEN WILL MY ORDER ARRIVE?
Orders are shipped via USPS Ground Advantage. Estimated delivery times after shipment are:
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Contiguous United States: 5–7 business days
-
Alaska, Hawaii, Puerto Rico & U.S. territories: 7–10 business days
Delivery times are estimates and are not guaranteed. Weather, carrier delays, holidays, and other circumstances outside our control may occasionally affect delivery.
TRACKING YOUR ORDER
As soon as your order is on its way, we'll email you a tracking number so you can follow its journey to you. 💌
Please allow up to 24 hours for tracking information to begin updating.
LOST, DELAYED OR DAMAGED PACKAGES
Something not looking right? We're happy to help. 💕
If your tracking hasn't updated for 7 business days, or your order arrives damaged, please email support@strawberriesandcreamny.com with your order number and we'll help you determine the next steps.
If your package is marked as delivered but you can't find it, please let us know. While we cannot be responsible for packages confirmed as delivered by the carrier, we'll do our best to help you investigate and assist with a carrier claim where possible.
PLEASE DOUBLE-CHECK YOUR ADDRESS
Before placing your order, please make sure your shipping address is complete and correct.
If a package is returned to us because of an incorrect or incomplete address, we'll contact you to arrange redelivery. The customer will be responsible for the cost of reshipping the order.
NEED TO CHANGE OR CANCEL YOUR ORDER?
Plans change—we understand!
If you need to change your shipping address or cancel your order, please email support@strawberriesandcreamny.com as soon as possible.
If your order hasn't shipped yet, we'll do our best to accommodate your request. Once your order has entered the shipping process, however, we may not be able to make changes or cancel it.
INTERNATIONAL ORDERS 🌎
Our website currently ships within the United States and U.S. territories only.
Shopping from outside the U.S.? Selected Strawberries & Cream® products may also be available through our Amazon and Etsy storefronts https://sandcny.etsy.com.
WHOLESALE ORDERS
Wholesale shipping is calculated separately based on the size and destination of each order.
For wholesale inquiries, please email info@strawberriesandcreamny.com.
QUESTIONS? WE'RE HERE 💕
Have a question about your order or shipping? Email us at support@strawberriesandcreamny.com and we'll get back to you within 1–2 business days.
Thank you for choosing Strawberries & Cream®. We can't wait to see what you bring to the court. 🎾🍓