Return and Exchange Policy

 

Our racket accessories online shop has a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. 

To initiate a self-return, please log in with your email address and enter the login code which will be sent to you. Go to your product summary and click request return. Choose the item and reason for return. Click on request return. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
In the event that your order arrives damaged in any way, please email us as soon as possible at support@strawberriesandcreamny.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please note that it can take some time for your bank or credit card company to process and post the refund.

Return Shipping

Once your self-return request is approved, a PDF of a return shipping label will appear in your customer account page. Please print it out, affix it to your package, and send it back to us.

You are responsible for paying a $4.95 flat return shipping rate. We will deduct the cost of return shipping from your refund. 

You can always contact us for any return questions at support@strawberriesandcreamny.com.